Designing For Services and Long-Term Innovation

Prior to joining Fjord, she was a Research Manager in Design and User Experience at Facebook and a Principal User Experience Designer and Manager for Microsoft. She was also an Associate Professor in the School of Design at Carnegie Mellon University. Throughout these lives, she’s had two strong love affairs: one with education and the other with technology.
Now as Executive Director of Organizational Evolution at Fjord, Shelley’s past lives and passions converge to help foster in-depth learnings at the company. She leads Fjord’s initiatives to grow talent and advance innovative knowledge-sharing practices across the company, infusing refreshed thinking into Fjord’s strategy DNA. And, as co-founder of the International Service Design Network, Shelley has the chops to work with Fjord’s global teams to deepen their skills and expertise by bringing groundbreaking service design practices to client projects.